Shipping policy
SHIPPING POLICY
Effective date: August 1, 2026
Shipping charges
Customers are responsible for shipping charges. Rates are calculated at checkout according to the combined packaged weight of the order, destination, and available carrier service.
Because ceramics require protective packing materials, the shipping weight may be greater than the weight of the ceramic pieces alone.
Processing times
Ready-to-ship orders are generally prepared for shipment within 3-5 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.
If an unexpected delay prevents us from shipping within the stated timeframe, we will contact you with an updated shipping estimate and the option to cancel the delayed order for a full refund.
Packaging
Each piece is carefully packaged to protect it during transit. Whenever practical, we reuse clean packing materials to reduce waste without compromising the safety of your order.
Delivery estimates
Carrier delivery dates are estimates and are not guaranteed. Delays caused by weather, holidays, carrier disruptions, or an incorrect delivery address may occur after an order leaves our care.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact peanutgalleryceramics@gmail.com immediately. We cannot guarantee that an address can be changed after an order has been processed.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or unclaimed package are the customer’s responsibility.
Tracking and delivery
Tracking information will be provided when available. A package marked delivered by the carrier should first be checked with household members, neighbors, the delivery location, and the local carrier office. If the package still cannot be located, contact us at peanutgalleryceramics@gmail.com so we can review the situation.
Damage during shipping
Report shipping damage within 48 hours of delivery and retain the item and all original packaging. Follow the instructions in our Return and Refund Policy so we can evaluate the damage and, when applicable, file a carrier claim.
International orders
We currently ship only within the United States.